Our lifetime labour warranty
Every job we do for homeowners across Matraville, Maroubra, Malabar, Botany and the Eastern Suburbs comes with a lifetime labour warranty. If something we installed or repaired fails because of our workmanship, we come back and fix it free, for as long as you own the home. Many workmanship warranties only run for a year or two. We'd rather do the job properly once.
What's covered
The labour and workmanship on anything we install or repair. If it fails because of how we did the work, we fix it at no cost to you.
Joints and connections
A joint we made starts leaking, or a fitting we installed comes loose. That's on us.
Pipework we laid
An underground pipe we laid sags or shifts because it wasn't bedded or backfilled properly. Covered.
Installations
A hot water system, tap, toilet or filter we fitted that leaks or fails because of the way it was installed. Covered.
What isn't covered
- The product itself. If a hot water system's internal part or a tap cartridge wears out, that's covered by the manufacturer's warranty, not our labour warranty. We'll help you with the manufacturer's claim.
- Tree roots. A drain that was properly cleared or repaired can still have roots grow back into it. That's a new problem, not a workmanship fault. Pipe relining is the long-term fix.
- Things we didn't work on, or damage from misuse, accidents or someone else's work.
How to make a claim
- Call us first. If you think something we did has failed, call us before anyone else. Our warranty depends on us being the first plumber to look at it.
- We come out and check it. We look at the problem and tell you honestly whether it's a workmanship fault.
- We fix it. If it's our workmanship, we fix it free. If it's something else, we explain what's going on and give you options and a price before doing anything.
Every job is recorded against your address, with photos, so we can see exactly what we did and when.
Why we offer it
A long warranty only works if the work is done properly the first time. Our plumbers are licensed, we use quality parts from suppliers we trust, we photograph the work, and every job is done to the plumbing code with a Certificate of Compliance where it's required. The warranty is our way of standing behind that. See our licence and insurance details.
Common questions
How long does the warranty last?
For as long as you own the home. If you sell, the warranty ends with the sale.
Does it cost anything?
No. It comes with every job, at no extra cost.
Is the hot water system itself covered?
The unit is covered by the manufacturer's warranty. Our warranty covers the installation. If the unit fails, call us and we'll sort out which warranty applies.
What if another plumber has already looked at it?
Our warranty relies on us being called first. If someone else has worked on it, we can't be sure the fault is ours, so please call us before anyone else.
Are blocked drains covered?
Clearing a drain isn't a permanent fix if roots or a broken pipe caused the blockage. Repairs and relining we do are covered for workmanship.
Related: Priority Plan, licence and insurance, recent projects, plumbing guides.