Jemena said I have a gas leak and turned off my gas. What now?
If a technician from the gas network, Jemena in this area, has found a leak on your property and turned off or locked your gas, it's because they've found a safety risk on your side of the meter. They look after the network up to the meter; the pipes and appliances after it are yours. To get the gas back on, a licensed gasfitter needs to find and fix the leak, test the system and provide the paperwork. Here's how it works.
Why the gas was turned off
A leak after the meter
A leak in your pipework or at an appliance connection is the owner's responsibility to repair.
A failed pressure test
Sometimes the gas is turned off because the system won't hold pressure, even if the leak isn't obvious.
An unsafe appliance
A faulty heater, cooktop or hot water unit can also lead to the supply being isolated.
Getting your gas back on
- Call a licensed gasfitter. Have any paperwork or notice the technician left with you handy.
- Find the leak: we pressure test the pipework, then test each joint and appliance connection to find it.
- Repair it: replace the failed fitting, section of pipe or appliance connector.
- Test and certify: we retest the whole system and complete the compliance paperwork.
- Restore supply: we arrange for the gas to be turned back on and relight your appliances.
You get a fixed price for the repair before any work starts.
Common leak spots we find
- Old galvanised gas pipes that have corroded. See corroded gas pipes.
- Fittings at the meter, hot water unit or cooktop.
- Worn heater bayonets and appliance hoses.
- Pipes damaged during garden or building work.
In southern Eastern Suburbs homes
Many older homes in Matraville, Maroubra and Botany still have original galvanised gas pipe running under the house, and salt air near the coast corrodes fittings at the meter. Those are where we most often find the leak.
Why locals call us
- Local to Matraville and the southern Eastern Suburbs
- Free on-site quotes, with a fixed price before any work starts
- Lifetime labour warranty on our workmanship
- 100+ five-star Google reviews
- Licensed plumbers and gasfitters (Lic. 398171C)
Common questions
Why did Jemena turn off my gas?
Their technician found a leak or safety issue on your side of the meter, which the property owner needs to have repaired.
How do I get my gas turned back on after a leak?
A licensed gasfitter must find and repair the leak, test the system and complete the compliance paperwork, then the supply can be restored.
Who pays to fix a gas leak on my property?
Pipework and appliances after the meter are the property owner's responsibility.
Can I turn the gas back on myself?
No. If the supply was isolated because of a leak, leave it off until a licensed gasfitter has repaired and tested it.
Related help: gas safety guide, corroded gas pipes, gas compliance certificates, gas fitting and why gas smells. Local pages: gas fitting Maroubra, Matraville, Botany and Pagewood.